Privacy Policy

This Privacy Policy explains how Future Digitech (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit futuredigitech.in (the “Website”), contact us, or use our services. By using the Website or sharing your information with us, you agree to the practices described here.

1. Who We Are

Future Digitech is a digital marketing agency based in Zirakpur, India. We offer services such as SEO, Google Ads, social media marketing, performance marketing, website development, AI automation, and business software solutions including Zoho CRM, Zoho POS and WhatsApp automation. For this Policy, we are the party responsible for deciding how your personal information is used.

2. Information We Collect

We may collect the following information:

• Information you give us: your name, phone number, email address, the service you are interested in, and any message you write when you fill in a form on our Website, call us, email us, or message us on WhatsApp.
• Business information: details about your business, website, social media accounts, advertising accounts and marketing goals that you share with us so that we can provide our services.
• Technical information: your IP address, browser type, device type, operating system, pages visited, time spent on pages and the website you came from. This is collected automatically through cookies and similar technologies.
• Communication records: records of our emails, calls and chats with you, so that we can follow up on your enquiry and support you.

3. How We Use Your Information

• To respond to your enquiries and share information about our plans and services.
• To provide, manage and improve the services you have asked for.
• To send invoices, updates, reports and service-related messages.
• To follow up on enquiries by phone, email or WhatsApp.
• To keep the Website secure and prevent spam, misuse and fraud.
• To understand how visitors use the Website so that we can improve its content and performance.
• To comply with legal obligations and protect our legal rights.

4. Consent

We process your personal information based on your consent, which you give when you submit a form, contact us or continue to use the Website, and where needed to perform a service you have requested or to meet legal requirements. You can withdraw your consent at any time by contacting us using the details below. Withdrawing consent will not affect how your information was used before you withdrew it.

5. Cookies and Similar Technologies

Cookies are small files stored on your device. We and our service providers may use cookies to make the Website work properly, remember your preferences, protect our forms from spam and understand how the Website is used. You can control or delete cookies through your browser settings. If you block cookies, some parts of the Website may not work as expected.

6. Sharing of Information

We do not sell your personal information. We may share it only in these situations:

• Service providers: companies that help us run the Website and our business, such as website hosting, email, spam protection, customer management and communication tools. They may use your information only to provide their services to us.
• Third-party platforms: when we run campaigns or set up tools for you, information may be processed through platforms such as Google, Meta, Zoho and WhatsApp, which have their own privacy policies.
• Legal reasons: when required by law, court order or a government authority, or to protect our rights, property or safety.
• Business changes: if our business is merged, sold or reorganised, your information may be transferred as part of that process.

7. Third-Party Services and Links

Our forms use Google reCAPTCHA to protect against spam, and enquiry buttons on the Website open WhatsApp so that you can message us directly. These services are operated by third parties, and your use of them is subject to their own terms and privacy policies. The Website may also contain links to other websites. We are not responsible for the content or privacy practices of those websites.

8. Data Storage and Transfers

Your information may be stored on servers or tools provided by our service providers, which may be located inside or outside India. We take reasonable steps to make sure that such providers protect your information appropriately.

9. Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this Policy, to provide our services, or to meet legal, accounting and dispute-resolution requirements. After that, we delete or anonymise it.

10. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your Rights

Subject to applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• ask for a summary of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information, where it is no longer needed or where you withdraw your consent;
• withdraw your consent to the use of your information;
• make a complaint about how your information is handled.

To use any of these rights, contact us using the details in Section 14. We may ask you to confirm your identity before we act on a request.

12. Children’s Privacy

Our Website and services are meant for businesses and adults. We do not knowingly collect personal information from children under 18 years of age. If you believe a child has given us their information, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Please check this page regularly. Your continued use of the Website after changes are posted means you accept the updated Policy.

14. Contact Us and Grievances

If you have any questions, requests or complaints about this Privacy Policy or your personal information, please contact us: