Privacy Policy

This Privacy Policy describes the manner in which Future Digitech (“Company”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects personal information when any individual (“user”, “you”, or “your”) accesses or uses our website https://futuredigitech.in/ (“Website”), engages with our services, communicates with us, or interacts with any of our digital tools, including AI chatbots, WhatsApp API services, and voice-based AI agents.

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, you must discontinue use of the Website and all associated services immediately.

1. Definitions

• “Personal Information” means any information that can identify an individual directly or indirectly, including but not limited to name, email address, phone number, IP address, billing data, communication logs, and business details.
• “Services” refer to all digital marketing, automation, AI solutions, WhatsApp API, voice AI, chatbot services, web-based services, consultancy, and related offerings provided by Future Digitech.
• “Third-Party Services” refers to service providers, platforms, and vendors used by us for analytics, communications, payments, hosting, or automation functions.

2. Information We Collect

2.1 Personal Information Provided by You

We may collect personal information when you:

• Submit a query, contact form, or service request.
• Purchase any service or subscription.
• Interact with our AI chatbot, WhatsApp API, or voice agents.
• Request demos, pricing, quotations, or consultations.
• Register for newsletters, updates, or educational programs.

This may include:
Name, email address, phone number, location, business name, GST information, documents shared voluntarily, and any communication between you and the Company.

2.2 Automatically Collected Information

Upon visiting the Website, we may automatically collect:

• IP address
• Device details
• Browser type
• Operating system
• Cookies and tracking pixels
• Pages viewed and browsing behavior
• Location (approximate)
• Search data and site interactions

2.3 Third-Party Data Sources

We may also receive information from:

• Google Analytics
• Meta (Facebook/Instagram) pixels
• WhatsApp Business API platforms
• AI service providers
• Payment gateways
• CRM and marketing tools

3. Use of Information

We may use your information for the following purposes:

• To provide, manage, and deliver our Services.
• To verify identity and process payments.
• To maintain internal records and administrative operations.
• To analyze user behavior and improve Website functionality.
• To send service-related communications, alerts, newsletters, and marketing messages.
• To provide customer support and respond to inquiries.
• To detect, prevent, and investigate fraud or unauthorized activities.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your Personal Information to third parties.

4. Cookies and Tracking Technologies

We use cookies, tracking pixels, web beacons, and similar technologies for:

• Website analytics
• Security and fraud prevention
• Ad personalization
• Enhancing user experience

You may disable cookies through browser settings; however, certain functionalities may become limited.

5. Disclosure of Information

We may disclose your information to:

• Trusted service providers for hosting, analytics, automation, email, WhatsApp, AI systems, and payment processing.
• Third-party agencies assisting in digital marketing operations.
• Government authorities or law enforcement, if required by law or court order.
• Business partners, in case of merger, acquisition, or restructuring.

All third-party partners are required to maintain confidentiality and data protection standards consistent with this Policy.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect your Personal Information, including:

• SSL encryption
• Secure hosting
• Restricted access
• Firewall protection
• Encrypted data transfer

Despite our efforts, no internet-based system is fully secure, and you acknowledge that you provide information at your own risk.

7. Payment Information

Payments may be processed through third-party gateways such as:

• Razorpay
• PayPal
• Authorized digital wallets and banking channels

We do not store or process complete payment card details.
Payment information is handled strictly in accordance with the respective gateway’s privacy and security policies.

8. Data Retention

Personal Information will be retained only for:

• As long as necessary to fulfill the purposes outlined in this Policy, or
• As required by applicable law or regulatory obligations.

We may retain anonymized or aggregated data for analytical and operational purposes.

9. User Rights

Subject to applicable laws, you may have the right to:

• Access your personal data.
• Request correction or updates.
• Request deletion of data (where legally permissible).
• Withdraw consent for marketing communications.
• Request data portability.

To exercise these rights, you may contact us at info@futuredigitech.in.

10. AI Chatbot, WhatsApp API & Voice AI Processing

By using our AI-powered tools, you acknowledge and consent that:

• Your messages may be stored for service delivery, training, monitoring, and quality improvement.
• Conversational data may be processed by third-party AI service providers.
• Data exchanged through WhatsApp or the Website chatbot is subject to automated processing.

Future Digitech shall not be liable for any misuse caused due to user negligence, unauthorized access, or third-party technical issues beyond our control.

11. External Links

Our Website may contain links to third-party websites or services.
We do not control, endorse, or assume responsibility for their privacy practices. Users are encouraged to review respective policies before accessing such websites.

12. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16.
If we become aware that such data has been collected, we will take immediate steps to delete it.

13. Amendments to the Policy

Future Digitech reserves the right to modify or update this Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.
Your continued use of the Website constitutes acceptance of the revised Policy.

14. Contact Information

For questions, complaints, or requests relating to this Privacy Policy, contact us at:

Future Digitech
Email: info@futuredigitech.in
Website: https://futuredigitech.in/
Mohali, Punjab, India